1. Generally, if you purchase the machine from this website, we have inventory in our Los Angeles warehouse, we can dispatch your order within 2 business days (excluding weekends). Please do not hesitate to contact us in case your tracking number has not been updated.

1. If your machine is damaged when you received it, please don't hesitate to contact us and send us the picture of the broken parts.  We will make every effort to provide you with satisfactory compensation, which may include a partial refund or shipment of replacement parts.

2. If UPS lost your order, please don't hesitate to contact us, we with ship a new one to you immediately.

Generally, you can only return the machine when it is beyond repaired. The return process is below.

1. Please contact us first and we will provide you with a return shipping label as well as a machine label. Kindly print both labels, attach the machine label to the equipment, and present the return shipping label when logistics service arrives for pick-up.
2. We will give you a full refund after logistics service pick up the machine.

We can offer you a discount if your budget is limited but you are interested in our machine. Additionally, we provide special discounts for military personnel.

By clicking the "email me when available" button, you can receive a notification once this machine is restocked. Alternatively, feel free to contact us for an estimated restock date.We will reply to you ASAP.

Typically, the download link can be found on our product page. If it is not available on the website, it may indicate that we do not have a manual for that particular machine. However, if you encounter any issues while using the machine, please feel free to contact us with specific details of your problem. We will promptly forward your inquiry to our technical team, and we will respond as soon as possible.

Please refer to the part list on our website and provide us with the corresponding part numbers. It would be helpful if you could also inform us of the total weight for efficient shipping fee calculation. 

In case any parts are out of stock, we will promptly restock them from our factory and notify you once they become available. Upon confirmation, a unique payment link will be sent to you for processing. Once payment is received, we will proceed to ship your requested parts directly from our factory in China.

We apologize for the inconvenience you have experienced. Please provide us with a detailed description of your issue and include any relevant videos or pictures.