Note:
This policy does not cover the case when the machine is found broken after receiving the machine. If you find your machine broken after receiving it, please check our warranty and refund policy.
1) Return the machine
- If your item has not shipped yet, please send an email to us or call our sales team at +1 818-271-9674, and we can cancel your order.
- If your item has shipped, please await the delivery and have it returned to our warehouse. Please send an email to us or call our sales team at +1 818-271-9674. But, you need to pay the return shipping fee and our shipping fee.
- 10% restocking fee
- The return time limit is 15 days from the machine delivered.
- We will process the refund in 3 business days after we receive the machine.
For example:
You don't have the forklift to unload the excavator and you tell us you need to return the excavator. In this case, we need to charge you shipping fee. And you need to pay for the return shipping fee.
- If the machine you receive is not working properly and has serious damage. Please send an email to us. Our staff will explain the return process. When we receive the damaged machine, we will ship a new one to your address.
- If the damage on our machine due to transportation and you want to return it. You need also pay for our shipping fee.
2) Return process:
- Please send an email to us before you want to return your machine.
- After we approve you return your machine, we will give a shipping label. Please attach this label to your machine.
- We will ask the carrier to pick up the machine at your address.
3) Exchange the machine
- If your item has not shipped yet, please contact your salesperson directly, or call our sales team at +1 818-271-9674, and we would be happy to modify your order before it goes out.
- If your item has shipped, please await the delivery and have it returned to our warehouse. But, you need to pay the return shipping fee.
Email: alice@excavatorstore.com
Address of our warehouses:
- 115 N Del Rosa Dr, San Bernardino, CA 92408
- 360 Veterans Pkwy, Suite 110,Bolingbrook, IL 60440
Phone: +1 818-271-9674